Laser247 Customer Care: WhatsApp, Live Chat, Email, What to Send and How to Escalate
This page lists every way to reach Laser247 support, which channel suits which problem, exactly what to include so the first reply solves it, how long common requests take, how to escalate, and how to recognise someone pretending to be support. Laser247 is operated by Sports Target B.V. and is for adults aged 18 and over only. Last reviewed 22 October 2026.
Support channels
| Channel | How to reach it | Hours | Best for |
| The WhatsApp chat button on any page of this site | Around the clock | Help registering, account questions, deposit and withdrawal queries, sending screenshots | |
| Live chat | Inside the platform after login, from the chat icon | Around the clock | Anything tied to your account, because the agent sees the account you are logged into |
| [email protected] | Replies in working hours | Written complaints, escalations, and anything you want on record | |
| Contact page | The contact page | Always available | Company details and the formal escalation route |
Support is available in English and Hindi. Use one channel per issue and keep the same thread, so the history stays together.
On this page
What to send so the first reply solves it
| Issue | Include |
| Deposit not credited | Username, amount, time, payment app, and the UTR or transaction ID; a screenshot of the payment confirmation |
| Withdrawal not received | Username, withdrawal reference, amount, payout method, and the UTR shown on the paid withdrawal |
| Bet settlement query | Bet ID, market name, and the official result source you are relying on |
| KYC rejected or pending | Username and the rejection message; re-upload documents inside the account, not by message |
| Cannot log in | Username or registered number, device and browser or app version, and the exact error message |
| Bonus question | The promotion name and the date you opted in |
- Pick the channel. Live chat inside the platform for account issues; the WhatsApp chat button on this site for help registering or if you cannot log in; email for written complaints.
- State your username. Give your username or registered mobile number. Never send your password or an OTP.
- Describe the problem in one sentence. What happened, when, and what you expected instead.
- Attach the reference. The UTR for a deposit, the withdrawal reference or the bet ID, plus a screenshot if it helps.
- Keep the thread. Reply in the same chat or email thread until it is resolved, and note the case reference you are given.
How long common requests take
| Request | Usual time | Depends on |
| First reply on chat or WhatsApp | Minutes | Queue length during big matches |
| UPI deposit trace with a UTR | Within hours | The payment partner’s confirmation |
| KYC review | Within hours; up to 24 hours at peak | Document quality and name match |
| Withdrawal by UPI | Mostly within an hour; up to 24 hours in review | KYC status, rollover, security review |
| Withdrawal by bank transfer | Within 24 hours on working days | Bank processing |
| Settlement query | Same day | Availability of the official result |
| Mobile number change | After verification against your KYC document | Whether KYC is complete |
During a big cricket match, chat queues are longest at the toss and in the final overs. If your query is not time-critical, send it before or after the match.
Problems you can fix yourself in minutes
| Problem | Fix | Guide |
| Forgot password | Forgot password on the login screen, OTP to your registered number | Login help |
| OTP not arriving | Wait 60 seconds, request again, check blocked messages and DND, switch networks | Login help |
| Deposit pending | Check you paid the exact amount from your own account; wait 30 minutes | Deposit guide |
| Withdrawable balance lower than wallet | Check open lay liability and any active bonus rollover | Withdrawal guide |
| KYC rejected | Read the reason, re-photograph the original in daylight, check the name matches | Laser247 ID page |
| App not loading markets | Update to the latest APK, clear the app cache | App page |
| Unmatched exchange bet | Nobody has taken your price yet; edit the price or cancel | How the exchange works |
| Bet settled differently than expected | Read the market’s rule note: 90 minutes in football, retirements in tennis, sessions in cricket | Cricket settlement rules |
How to escalate
- Ask in the same chat for escalation if the issue is not progressing after two or three replies, and note the case reference.
- Email [email protected] with the case reference, your username, a one-paragraph summary and the evidence (UTR, withdrawal reference, bet ID, screenshots). Ask for a written response.
- If unresolved after 48 hours, follow the escalation route on the contact page, which ends with the operator, Sports Target B.V., at its registered office in Curaçao. Company details are on the about page.
Keep every reference and screenshot until the issue is closed. A clear timeline is the fastest route to a decision at every stage.
Recognising fake support
People pretending to be support are the most common way accounts are taken over. Genuine support never does any of the following.
| Real support never… | What to do if someone does |
| Asks for your password or an OTP | Do not send it; if you already did, reset your password and sign out of all devices |
| Asks you to install a screen-sharing or remote-access app | Refuse and end the conversation |
| Asks you to send money to unlock a withdrawal, pay a “tax” or “verification fee” | Do not pay; withdrawals have no fee and KYC is done by document upload inside the account |
| Sends you an APK or a login link from an unknown address | Do not open it; use only the platform and the buttons on this site |
| Contacts you first from an unknown number claiming your account is blocked | Ignore it and check your account by logging in yourself |
If you think your account has been accessed, reset the password, sign out of all devices under Account, then Security, and tell support at once through the WhatsApp chat button or live chat.
Responsible gaming requests
Support applies any responsible-gaming tool on request, without asking why: deposit limits, loss limits, session reminders, a time-out for a period you choose, or self-exclusion up to permanent. You can also set them yourself under Account, then Responsible Gaming, where they apply immediately. A request to raise a limit waits for a cooling-off period. Free help with gambling problems is available in India from Tele-MANAS on 14416, the Vandrevala Foundation on +91 9999 666 555 and iCall on +91 9152987821; the responsible gaming page has the warning signs. Laser247 is for adults aged 18 and over only.
Frequently asked questions about Laser247 customer care
How do I contact Laser247 customer care?
Use the WhatsApp chat button on any page of this site, live chat inside the platform after login, or email [email protected]. WhatsApp and live chat run around the clock.
Is there a Laser247 customer care number?
Support is provided through WhatsApp, live chat and email rather than phone calls. Use the WhatsApp chat button on this site; be wary of anyone calling you first and claiming to be support.
Is Laser247 support available in Hindi?
Yes. Support is available in English and Hindi on WhatsApp and live chat.
My deposit has not arrived. What should I send?
Your username, the amount, the time, the payment app and the UTR or transaction ID, with a screenshot of the payment confirmation. Most traces are resolved within hours.
My withdrawal is not received. What should I do?
Check the UTR on the paid withdrawal against your bank app first. If it is still missing after 24 hours, send the withdrawal reference and UTR to support. Unresolved cases after 48 hours follow the escalation route on the contact page.
Will support ask for my password or OTP?
Never. Anyone asking for your password, an OTP, a remote-access app or a fee to release a withdrawal is not genuine support.
How do I escalate a complaint?
Ask for escalation in the same chat, then email [email protected] with your case reference and evidence, then follow the route on the contact page if it is unresolved after 48 hours.
Can support close my account or set limits?
Yes. Support applies deposit and loss limits, time-outs and self-exclusion on request without asking why, and can close an account after the balance is withdrawn.
